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The Redpath Group’s goal is to provide the most comprehensive technical supports packages on the market. Specific to each customers needs, the Redpath Group custom tailors support packages, offering several levels of protection based on customer requirements.

Every customer supported by Redpath Group will automatically have access to information and will be provided quarterly updates of the following:

• Customer Profile
• Hardware Inventory
• Software Inventory
• Maintenance History

24/7 or 9 x 5

Phone • Dial up • Onsite • Replacement Parts

 

Standard Support Packages: Redpath Group’s standard support package offers world class technical support 24 hours a day 7 days a week. With 30 minute phone response and 4 hour onsite emergency response , Redpath Group delivers the most comprehensive emergency support on the market.


Quarterly Maintenance and System Upgrades
With this service Redpath Group will provide quarterly onsite maintenance and system upgrades of existing prepress software, OS, firmware, and miscellaneous hardware and software that affect the performance of the customers overall workflow. As upgrades become available, Redpath Group will make sure our customers remain current and up to date with all upgrades as needed.

    
                         
OUR CUSTOMERS INCLUDE